Bright Pattern, cloud contact center software, announced the launch of Conversational IVR, at call center tool offering self-service for customers. Bright Pattern’s Conversational IVR uses AI to allow customers lead the conversation and choose the path they prefer, Conversational IVR captures customers’ exact phrases, providing insight into specific issues that customers are looking for via self-service.
From the release: “It’s time companies just say no to the traditional IVRs that have frustrated customers for decades. With powerful cloud technology coupled with AI, consumers no longer have to deal with poor, rigid self-service options. AI-powered conversational IVRs are another step forward as we phase out traditional IVRs and revolutionize customer engagement,” said Konstantin Kishinsky, Chief Technology Officer and Founder of Bright Pattern.
Link: PR Newswire
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