Customer Service Tools Added to Social Media


Product
Customer Service Tools Added to Social Media

Category
Social Engagement

Function
Customer Acquisition, Customer Engagement

Great For
Brands using social media to gain customer feedback.

Suitable for use by
B2C, B2B

Overview
Twitter announces tools, Direct Messages and Customer Feedback, designed to enhance customer service and increase engagement.

Things to know:
  • With Direct Messages, businesses can add a deep link to Tweets that automatically displays a call to action button inviting customers to send direct messages
  • Customer Feedback enables users to privately share opinions with a business after a service interaction
  • Direct Messages is available now but Customer Feedback will begin rolling out to select brands over the next few weeks

Press Release
https://blog.twitter.com/2016/making-customer-service-even-better-on-twitter