LogMeIn added intelligent customer engagement tools to Bold 360, its customer relationship management suite. New features include Proactive AI, which enables customer conversations no matter the time of day or channel. Bold360 also has added languages and chatbots that support engagement from the first interaction through customer support.
From the release: “Today we are bringing the personalization of an in-person customer experience to the digital world,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions, LogMeIn. “By putting everything online, we’ve lost the humanity that generally comes with a one on one engagement. Ironically, bots are going to help us bring that back. By adding proactive AI and language support, we are continuing our mission to not only help companies create connections with their customers, but do so at the right time, with the right context and in the right way.”
Link: Globe NewsWire
Visit Bold360 on CabinetM.