Pegasystems acquires platform for unified customer communications

In The Chat, an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots, has been acquired by Pegasystems. ITC’s platform will be integrated with Pega’s AI-powered customer engagement solutions, providing clients a seamless way to connect with customers.

From the release: “In The Chat’s technology and the talented employees behind it will bring valuable new capabilities to our customer engagement solutions,” said Kerim Akgonul, SVP of products, Pegasystems. “We look forward to debuting the new solution at PegaWorld this year.”

Link: Pega News

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