Ada, the AI-based chatbot that allows enterprises to use bots to communicate across websites and social channels, has added Ada Glass to its features. Ada Glass integrates with partners like Zendesk and Nuance so chatbot conversations can be seamlessly upgraded to conversations with human agents, without disruption in the conversation for the end-user.
From the release: “CX leaders across industries are investing in AI-powered chatbots to improve the customer experience. However, without considering how automation blends with live agent support, the value of the investment is not maximized,” said Mike Murchison, CEO and co-founder of Ada. “The strategic approach we have taken to build Ada Glass with a one-of-a-kind handoff ensures a completely effortless experience for both the agent and the customer.”
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